My name is Ash Newton, I have recently become a member of the CE services team after I graduated from Zenos IT academy. As well as being one of the newest employees at CE services I am also the youngest as I have only just turned 17. My role at CE services is a trainee IT field engineer.
On my first day at CE services I was quite nervous because I didn’t know what to expect, but I settled in quickly. Since my first day I believe that I have made progress and learnt a lot. There has been a lot of challenges for example when I have had to visit customers with challenging IT Support or network support issues but Phil my mentor was always willing to help and talk things through with me.
The most challenging thing that I have had to do is fix the laptops in the workshop but I managed to do it without anyhelp, this may have been a challenging experience but was also one of the most enjoyable.
During the next few months I hope to gain more qualifications which will help me to progress with this company. Gaining qualifications like the network plus and various Microsoft certificates will be an advantage in helping me to progress.