The last week on helpdesk has been a little more challenging than the previous weeks as Andy has been on holiday. Although I feel that I worked well under the pressure and with help from Dayryl have been able to cope well with more calls. Although I wouldn’t call it being thrown in the deep end I’m glad that I’ve been tested with more responsibility and proved myself so early on in my career at CE Services.
I have also been working towards a Microsoft Certification in Exchange 2003. I’m doing this as a large majority of the calls we receive are regarding emails and having a formal qualification in MCE 2003 will be very useful.
This morning I has perhaps my most challenging call to solve. A customer logged a call because he couldn’t logon to his laptop as his profile was unable to be loaded. Essentially making only thing the laptop could do would be a door stop! This was the first time that I had seen this problem so I used my own initiative, problem solving skills and available references to identify the problem. I then instructed the customer on how to solve the problem by configuring the registry file. This worked and the customer was very happy with the result.