My name is Josh Skyner and I am the newest member of the CE Services team. I joined the company after graduating from the University of Central Lancashire and I am currently working on the helpdesk. After being offered the position, I’m not sure I would of been if Mark had known what football team I support however!!!, I was happy to accept as the Helpdesk position was ideal for what I was looking for once I left university.
On my first day at CE Services I was a little nervous as it was my first career job. Once I arrived on my first day I was
warmly welcomed and given a tour of the office by Andy, who was been with CE Services for 18 years. Andy has helped me settle in on the helpdesk answered any questions I have and really just taken me under his wing. He helps me apply what I learnt at University to the fast paced IT support industry.
The most interesting thing I have done so far whilst at CE Services was my first on-site call. We were extremely busy one morning and all the engineers were already attending clients. One customer rang with a problem which could not wait; they couldn’t connect to the network. Over the phone I correctly diagnosed the problem, their network switch was dead. I then volunteered to attend the call out personally so the issue could be solved as soon as possible. I visited the company with a spare switch and swapped the switches around. This solved the problem and the customer was immensely pleased with the IT support service she received from me and CE Services.
I’m looking forward to gaining my Microsoft engineer accreditation, taking on more responsibility especially with network and server support.”