With the majority of our new service contracts being for complete IT outsource I started to think is this the future and is Outsourcing suitable for all? It used to be just IT Managers ringing in to log service calls but now end users ring in with PC queries and financial directors take more of a key role in the contract management. For smaller businesses this seems to work very well and we are proof that IT can be outsourced effectively.
But the majority of our existing client base still has well established IT departments and many of the IT staff have become good friends over the lifetime of the support contracts. Many of these customers still need an IT department and we at CE are a great way for them to gain the extra skills and man hours they need. We still work very closely with our customers IT departments implementing new projects etc. So I think the Outsourcing route is a way of saving money but it’s not for everyone.
Gartner today reported the findings of their fifth annual outsourcing study. Their report demonstrates that many companies are developing outsourcing strategies to help them through tough times, but suggests that organisations need to regularly assess their service levels and contract terms to achieve greatest return on investment.
Allie Young, Vice President of Gartner, explains: “The well-educated buyer and provider will have the advantage. The potential for outsourcing to address immediate cost pressures as well as long-term recovery goals will be unprecedented… Many organisations that are not outsourcing will consider or move aggressively to outsource their IT or business processes to focus on their core business.”
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Good read … headline catchy … good points, some of which I have learned along the way as well (humility, grace, layoff the controversial stuff). Will share with my colleagues at work as we begin blogging from a corporate perspective. Thanks!
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